Privacy Policy

AlliumFlow ("AlliumFlow," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect information processed through our website, service request forms, telephony services, and related communications.

AlliumFlow provides missed-call recovery, customer communication, and lead-capture services to independent service businesses, including HVAC, plumbing, electrical, appliance repair, and other home service providers. When you contact a participating business and your call is unanswered, AlliumFlow may facilitate communications on that business's behalf by providing missed-call notifications, service request forms, voicemail transcription, and related communication services.

In most cases, AlliumFlow acts as a service provider to the business you contacted. That business remains responsible for providing the services you requested and for its relationship with you as its customer.

By using our website or submitting information through AlliumFlow, you acknowledge that your information will be handled as described in this Privacy Policy.

When you contact a participating business, submit a service request, or otherwise communicate through AlliumFlow, we may collect:

• Name
• Phone number
• Email address
• Service address
• Approximate location or GPS information, if you choose to provide it
• Description of your service request
• Photos or videos you upload
• Appointment availability
• Voicemail recordings
• Voicemail transcriptions
• Any additional information you voluntarily provide

We may also collect limited technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookies and similar technologies

We use your information to:

• Deliver your service request to the participating business you contacted.
• Respond to missed calls or unanswered inquiries on that business's behalf.
• Contact you regarding your requested service.
• Schedule appointments or facilitate estimates.
• Deliver voicemail recordings and voicemail transcriptions.
• Operate, maintain, secure, and improve our website and communication services.
• Detect fraud, protect our systems, and maintain platform security.
• Comply with applicable legal obligations.

Voicemail recordings and transcriptions are collected solely to facilitate communication between you and the participating business you contacted. We do not sell, rent, or trade your personal information.

If you provide your mobile phone number to a participating business or through an AlliumFlow service request form, you consent to receive transactional text messages related to your inquiry or requested service.

These messages may include:

• Missed-call follow-up messages
• Requests for additional information
• Appointment scheduling
• Service updates
• Service request confirmations

Message frequency varies. Message and data rates may apply. You may opt out of future text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information provided below.

Marketing or promotional text messages are sent only if you separately provide your express consent.

If you leave a voicemail through an AlliumFlow-supported phone system, your voicemail may be recorded and transcribed to facilitate communication with the participating business. Where required by applicable law, callers are notified through the business's voicemail greeting that messages may be recorded and/or transcribed.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with third parties except messaging providers, carriers, aggregators, and service providers solely as necessary to deliver the messaging services you requested.

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect your information. These safeguards include:

• Encrypted transmission of data where appropriate
• Secure cloud-based storage
• Role-based access controls
• Authentication and access logging
• Ongoing monitoring of system security
• Regular software and infrastructure updates

Although no method of electronic transmission or storage is completely secure, we take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction.

We share your information only as necessary to provide the services you requested. This may include sharing information with:

• The participating service business you contacted.
• Authorized AlliumFlow employees or contractors.
• Trusted third-party service providers that help us operate the platform, including telephony providers, CRM providers, workflow providers, artificial intelligence and transcription providers, cloud hosting providers, analytics providers, and messaging providers.

We require our service providers to protect personal information using appropriate safeguards and to process it only in accordance with our instructions and applicable law. These providers are permitted to use your information only as necessary to perform services on our behalf.

We do not sell or rent your personal information. We do not share your SMS consent or mobile opt-in information for any third party's marketing purposes.

We may disclose information when required by law, in response to valid legal process, to protect our rights, investigate fraud, enforce our agreements, or respond to security incidents.

To improve communication and response times, AlliumFlow may use artificial intelligence and other automated technologies to assist with:

• Voicemail transcription
• Message processing
• Workflow automation
• Communication routing

Where voicemail recordings are transcribed using automated or AI-assisted technologies, this processing is performed solely to facilitate communication between you and the participating business.

These technologies are not used to make automated decisions regarding eligibility for products or services.

We retain personal information only as long as reasonably necessary to:

• Deliver requested services
• Maintain business records
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce our agreements
• Improve our services

When information is no longer required, it is securely deleted or anonymized where appropriate. Some information may also be retained for a limited period in secure backups or archived systems as part of normal business continuity and disaster recovery processes.

Please note that the participating service business you contacted may independently retain information according to its own privacy and record-retention policies.

Our website may use cookies, analytics tools, and similar technologies to:

• Improve website functionality
• Understand visitor activity
• Measure website performance
• Improve the customer experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Depending on your state of residence, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information, subject to legal obligations
• Opt out of future communications
• Opt out of the sale or sharing of personal information (please note that AlliumFlow does not sell or share personal information as those terms are defined under applicable law)

To exercise these rights, please contact us using the information below.

Because AlliumFlow often acts on behalf of participating service businesses, some requests may need to be coordinated with or fulfilled by the business you contacted.

We will not discriminate against you for exercising your privacy rights.

Our services are intended for adults and business communications. We do not knowingly collect personal information from children under the age of 13.

If you believe a child has provided us with personal information, please contact us so we can promptly investigate and remove the information where appropriate.

If AlliumFlow is involved in a merger, acquisition, asset sale, financing, reorganization, or other business transaction, your information may be transferred as part of that transaction, subject to applicable law and the commitments contained in this Privacy Policy.

Our website may contain links to third-party websites, including websites operated by participating service businesses. We are not responsible for the privacy practices, security, or content of those third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

If you have questions about this Privacy Policy or how your information is handled, please reach out:

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any changes will be posted on this page with an updated Last Updated date.

Your continued use of our website or services after any changes become effective constitutes acknowledgment of the revised Privacy Policy.